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Sometimes smart home devices like the Nest Thermostat end up freezing or glitching. I took mine back to the factory settings and using my iPhone with the nest app, I scanned the QR codes and was able to install them, even installed 3 for a customer of mine, Thanks this worked but not sure why I lost the QR code scan option and only had option to enter entry key. I kept getting theTD030 error. The QR code tries to connect then goes to an error. You may need to consult your routers user manual forinstructions on how to restart your router. Remove your thermostat from the Nest app. Similar issue. Go to the Recommended Answer. You can take the front panel off and do the setup with them next to each other and then move them back. They use a zigbee like variant to talk to each other during setup. This is because Nest is now selling only single-unit thermostats. You should hear a clicking sound if the alignment is correct. A factory reset will clear off all the user data on your Nest Thermostat, along with any bugs that may have existed in the system causing the pairing issue. Next, you need to sync your thermostat to the app. An inaccurate setup of your Nest thermostat may also create confusing problems, including connectivity problems. It can be difficult to tell if the app isnt working or if theres a different issue. (If not, get a Nest account and download the Nest app.) Below are the steps to set up the Nest thermostat app: Here are the steps to connect Nest to the Wi-Fi network: Go to the App store and download the Nest app. I have had 2 HVAC repair guys over here and THEY cannot even figure out the issue. Remove your thermostat from the Nest app. On the Nest app home screen tap Settings and then Add product. Tap the right side of the Thermostat to open the menu. If you get one of these errors, or no error at all, check below for some steps to help you add your Nest thermostat to the Nest app. The 2.4GHz WiFi band provides wider coverage at the cost of bandwidth speeds, while the 5GHz WiFi band provides faster speeds at a more restricted coverage. I got my new high end Nest specifically to hook it to my smart home and Alexa. Make sure that you have the latest version of the Nest app (for Nest Learning Thermostat or Nest Thermostat E) or the Home app (Nest Thermostat) on your phone or tablet. Change the Firewall Settings on Your WiFi Router 3. - Answered by a verified Software technician . Remove your thermostat from the Nest app. 2 hours of wasted weekend trouble shooting later, and still no luck. 01:27 PM Here are the steps to update your Nest app or Google Home in no time: Restarting your second Nest thermostat works as rebooting it thus, it refreshes the system, clearing all the bugs, glitches, and errors in no time. Restart your Wi-Fi router and update the Settings How to set up the Nest thermostat app? Choose your home WiFi network from the list. Go to Network,and tap Thermostat. 12-06-2021 After youve completed these steps, the app will guide you with prompts through the rest of the setup process. The first course of action when dealing with technology is usually to reboot. And do I take the front panel off of the one that needs to be added or the one that is already added? This is much nicer for those who dont want to worry about updates going through at inconvenient times. Your thermostat will restart.4.) How to fix 'Nest thermostat won't connect to app'? Tap your thermostat on the Nest app home screen, then tap Settings. Once its back up and running, go ahead and try to connect to the app again. It may sound strange, but the addition of thermostats to our HVA|C system actually has no cons if you keep to the maximum of 10 thermostats on one account. Just follow a few steps and it is done. Create an account to follow your favorite communities and start taking part in conversations. If there is no update option, then you are probably already on the latest update. Go to Settings and then Nest app and get the entry key.6.) If your apps do not automatically update, you can change that in your settings. Im having the same issue with my Protects. Here are the steps to retrieve the Nest thermostat entry key: Here are the steps to enter the Nest entry key into the Nest app: Here are the steps to connect the Nest thermostat to Wi-Fi. There are also ways to have your device automatically update certain apps. A fix for this is quite simple- just try connecting other devices to your WiFi and check whether the internet connection is properly working. 1. Here's a hint Google -- try actually testing your products before you sell them to us for $250 a pop and expect us to figure out your buggy products. Migrated to google, used google app instead of Nest, 2 g thing, reset and reboot, set up new home, etc etc etc. The thermostat will reboot and when pairing it will give you a different entry code to use. Several people suggested its a problem with the iOS app. Privacy Policy. 2. If your Nest Thermostat won't connect to the app, check the internet connection and connect to a 2.4GHz WiFi band during setup. Communicating Thermostats If youve got two or more Nest thermostats, you need to use the Nest website to control them. In this case, the devices connect to the Wi-Fi network without issues. Thank you once again Stevew89! I hope my troubleshooting article on the Nest Thermostat not connecting to the Google Home app or the Nest app has been a good read and helped you with the same. 6.) Two new Nest thermostats in a new setup. Discussion on Google Nest products, including installation and configuration. If none of the above steps work for you, then the only option left is to perform a proper factory reset on your Nest Thermostat. Newer WiFi routers come with a feature called dual-band WiFi, which sends out two WiFi signals- 2.4GHz and 5GHz signals- for better connectivity features. If youre using a cell phone, make sure you dont use cellular data to test your connection. Users are reporting that they cant add a second Nest thermostat to their app. Disconnect the source of electricity. My thermostat just WILL NOT connect to my wifi - on neither the 5GHz NOR the 2.4GHz. Trane Thermostat You prefer to have a separate thermostat for every room and control them all via your existing Nest app. Choose your homes Wi-Fi network and then enter the password if needed to complete the step. So, to avoid it, never ignore any updates on your app. But, like many other homeowners, you are still not sure whether multiple Nest thermostats can work together and be controlled by one app. Get an answer from an expert on the Google Home Help Forum. I started Blinqblinq to give reliable tech advice to anyone who needs it, for free! The solution was that I needed to create a second home in the app, which I just didn't realize was part of the hierarchy. If you cant connect with any device, contact your internet service provider to check the service status in your area. Energy is not wasted on cooling or heating where it is not needed. This checks out and finally stopped my connection headaches. I have 4 in my home. In which app did you successfully add them - nest or Google home? If they are not, you will need to create a new network connection before you can add the thermostat. I even did a factory reset. With multiple thermostats, you can set the temperature difference in every room and you can set different schedules for every room. It says im already connected. In addition, remove any parental controls before attempting to add a second Nest Thermostat. How To Connect The Nest Thermostat To Your Router Wifi Internet Network KungFuMaintenance 53.5K subscribers Subscribe 24K views 3 years ago Kung Fu Maintenance shows How To Connect The Nest. Contact the Previous Owner to Unpair the Thermostat 6. Connect your Nest Thermostats, Nest Cams, Nest Doorbell, or Nest devices and add Nest Aware to one or more devices. Perform update to firmware using thermostat. Tried all of the above. Release the thermostat's ring when the screen turns on. literally wasted hours and hours trying to figure this out--setting up new wifi, connecting to the phone for new hotspto, etc--in the end this worked for me (deleting the Nest app and reinstalling and allowing access). Cant figure out why your Nest thermostat not connecting to the app? I asked around for advice from Nest Thermostat users only to realize that this issue is actually more common than I initially expected. You can download it from the, Troubleshoot connecting a Nest thermostat to the Nest app or Wi-Fi network (Other TD error codes), Tell us more and well help you get there, Set up your Nest thermostat with the Nest app, A TD error in the Nest app, such as TD008 or TD013. First, youll need to create an account with Nest. If youre new to the world of home automation, you may not be familiar with setting up smart home devices or connecting them to their designated apps. Just follow a few steps and it is done. He has been a part of the top 5 ranking websites for the last five years and has received many awards for the writer of the month category. Thank You!!!! Fixes include checking the WiFi, restarting the thermostat, updating the app, adjusting router settings, or redoing set up. Could not set up on the app for the life of me. Step 1: Connect your Nest Learning Thermostat to WiFi Press your Nest Learning Thermostat's ring to open the Quick View menu. In principle, you can have a Google Nest in each room. I started with the bad thermostat first. This is a pretty basic problem and much more common than you might expect. Nest, a brand known for its smart home products, is facing a customer service issue with its latest product, the Nest Learning Thermostat. Once it's done you should be able to link it in app. You can visit nest.com to check if your connection works. I even deleted the first thermostat from the app, successfully added another thermostat, and then was unable to re-add the original one. Enter your password if prompted. When the screen goes blank, release the ring. Simply make sure the Google Home or Nest app is properly updated to the latest version from an official play store like Google Play Store or Apple App Store. Note: Every router is different. Multiple thermostats make it possible for every member of the family to enjoy a preferred temperature in his or her room without affecting the temperature in other rooms. This definitely helped me. The above is the fix. This worked for many folks, including me. I had the same problem and this fixed it for me. If you're able toconnect your Google Nest thermostat to Wi-Fi but you cant add it to your account in the Nestor GoogleHome app, or anerror message appears on your thermostat,follow these steps tofix the problem. Thanks for this. Very frustrating! If your thermostat is mounted on a Nest Stand, you can also move your thermostat closer to your router. Be as detailed as possible during the description of the issue because the next step provides you with resources that may be able to help to troubleshoot. When adding additional Nest devices, make sure your router supports multicast and that its on. The most common cause for your second Nest thermostat not connecting to the app is a poor Wi-Fi connection. Your thermostat will restart. Follow step by step for efficient results. It is possible, and you can link up the different Nest devices with a single app. - All You Need To Know. Will try! If anyone is still having this issue, I install these for work and the easiest workaround is going to the settings, scrolling to the right and clicking reset and then clicking on reset wwn settings. Select the second option because you already have something set upyour Nest device! There are many benefits to restarting a deviceit may clear out any bugs or errors and help connection issues. 7. Thanks so much. 1.) I've tried connecting with two iPhones and an iPad with both the Nest app and the Google home app. First, try resetting your router. It doesn't matter whether it is an Android or iOS device. It must be done via the app. If you only need an entry key, here's how to get it. Many homeowners prefer to add extra thermostats rather than adding more smart sensors as separate thermostats enable you to have different temperatures and schedules in each room without any hassle. Cant Add Second Nest Thermostat to App: If youre using the Nest Thermostat, you may have noticed that you cant add a second Nest Thermostat to your app. You can temporarily lower these settings while you connect your thermostat to the network, then change the settings back once its connected. The Nest app is no exception. 3. If the issue persists, reboot the Nest Thermostat. By andr max/nest thermostat/ Last update in:September 26, 2022 Don't know why your Nest Thermostat won't connect to the app? Also, I switched to 2.4 GHz network and they all connected. Ive reset the thermostat multiple times and my google app can never find the thermostat. I charged the battery overnight using an android charging cable. This will also help you in avoiding other issues concerning your Nest. I was having a similar issue with a 3rd generation learning thermostat when installing a second one in a new location (different address miles away). 1. Although you can control up to 10 thermostats with the same Nest app, the Nest thermostats in the same home dont share temperature schedules. BUT the page is just blank. If it is not, you can download it from either store and update it. Why is the Nest Entry key not showing up? Your email address will not be published. Thanks for the help, Houptee. Hey! On the Nest thermostat: 1. To fix these problems, you need to replace your batteries, redo the wiring, change the fuse and update the Nest Thermostat software. Recently had software update and now cant use iPhone to change settings , lol mine just started acting up again, I know it's nothing any of us did wrong, Received a replacement under warranty for one of mine. The entry key hangs and does nothing. When I went to add the first new it would error. A hardware reboot or a power cycle focuses on restarting the charge inside the internal components of the Nest Thermostat, clearing any uneven charge inside the unit. I have gone so far as a complete factory reset on the thermostat, deleting the Nest App from my iPhone, reinstalled the app. The new feature is available on the app and website. Bottom line: app wont let me add multiple thermostats at one time! 10:10 PM 1. 6. . So, test your WiFi connection before you attempt to connect your thermostat. This is a simple fix, but one that works a lot of the time. Here are the steps to restart your Nests software operating system: The hardware reboot works as power cycling, which restarts the charge inside the internal components of your Nest.